Appointments

 

To make an appointment, please phone  01590 672953 or book at Reception. Before making an appointment, consider whether you need to see a Doctor, whether an appointment with a Nurse may be  suitable, or whether your problem may be sorted via a telephone consultation.  

 

Please note that the telephone is always busy in the morning - contact us in the afternoon if possible.

 

Continuity of care is a very important part of general practice so you will normally see the same GP at each visit. However, this may not always be possible, due to availability of appointments, which is why you can see anyone in the practice. All clinicians have access to your clinical notes via the computer, but we do try to facilitate you seeing the doctor of your choice whenever possible.

 

Routine Appointments

Most of our appointments are routine and they can be booked up to 6 weeks in advance. The more notice you give, the more likely you are to get the time and date of your choice. A routine appointment is for one person and lasts for 10 minutes. Please ask for a longer appointment if the problem is complex or multiple. A few appointments are allocated for more pressing medical problems and can be booked up to 3 days in advance.

 

Urgent Appointments

We also have appointments available each day for urgent medical problems, which cannot wait. Please note these appointments cannot be booked in advance. If you request to see a Doctor urgently, you may be asked for some information about your problem. If you do not wish to give any information then please inform the receptionist, however the extra information will help the receptionists to makethe most appropriate appointment with either a Doctor or Nurse.  

    

Telephone Appointments

You can book to have a telephone consultation with a doctor if you wish.  Each GP will take a number of telephone calls at the end of their morning surgery. Please ring and arrange a telephone consultation if you think this is appropriate. If you are only available on a mobile phone, you may be expected to ring the practice at the agreed time.

 

Why Might It Be Difficult To Get An Appointment?

Last month 88 patients failed to attend their appointments with either a GP or a nurse. If you cannot attend your appointment, please let us know as soon as possible so that we can then make it available for another patient.